Customer Service

We Are with You Every Step of the Way!

The sun never sets on Clayton Customer Service. From Los Angeles to New York, Brussels to Bucharest, Shanghai to Guadalajara, Clayton Customer Service is ready to support your operations. Parts, Service, and Water Treatment Chemicals are all readily available to keep your Steam Generator running at its peak performance.

We realize that your satisfaction is the key to our success and our Customer Service personnel are dedicated to assisting you with whatever your needs may be—from ordering parts, to checking on the status of an order, to assisting in the resolution of a problem.

Our U.S. Central Parts Warehouse and Customer Service Department are located in Cincinnati, Ohio. Parts are also carried by our Service Technicians, in local service offices across the country, as well as in our manufacturing plant in City of Industry, CA. This countrywide distribution of parts helps ensure quick response to your normal and emergency needs.

In addition to "call-in" service and support, Clayton's Service Department can offer custom designed Preventative Maintenance and Inspection (PMI) Agreements, especially tailored to meet your specific requirements. These PMI visits can be scheduled monthly, quarterly, or semi-annually to best fit your needs. We can also include parts kits and special training as required.

Clayton Customer Service is a global support operation with service technicians and spare parts inventories in North America, Latin America, Europe, Africa, Middle East and Asia-Pacific.

Click here to access our online RMA Form

The United States Customer Service Department may be reached at:
Phone: 800-824-3118
Fax: 513-563-1303

Other Regional Customer Service Centers may be contacted as follows:

For Canada contact:

Clayton Sales and Service, Ltd

13 Edvac Drive, Unit 19 Brampton

Ontario, Canada L6S 5W6

Local Toll Free:

Phone: (905) 791-3322

Fax: (905) 790-0583

For Mexico and Latin America contact:

Clayton de Mexico, S.A. de C.V. Manual E.

Stampa 54 Nueva Industrial Vallejo Mexico D.F.,

07700 Mexico

Local Toll Free: 01800 888 4422

Phone: 011 525 586 5100

Fax: 011 525 586 2300

For Europe, Africa, and the Middle East contact:

Clayton Of Belgium N.V.

Rijksweg 30 B-2880

Bornem, Belgium

Local Toll Free:

Phone: 32-(0)3-890.57.00

Fax: 32-(0)3-890.57.01

For China, Malaysia, Philippines, Indonesia, Thailand, Singapore, Vietnam, India, Australia and New Zealand. Please contact:

Clayton South – East Asia

Local Toll Free:

Phone: +61 447 344 708


For Service:

South-East Asia

Local Toll Free:

Phone: +1 626-413-0189


For further information email us at
Product Information
Clayton's friendly customer service is available 24 hours per day, 365 days per year.

Clayton also supplies a complete line of boiler feedwater treatment chemicals.